Last updated: 21 September 2026

These terms govern your use of megaazee.com. They also set out the ground rules that apply when you send us an appointment enquiry, which is the point where most people’s questions actually start.

We have split the page in two. Part A covers using the website. Part B covers what happens when you contact us about treatment: how a booking is confirmed, what we charge for, and what happens if you cannot attend. If you only read one section, read Part B.

Nothing here replaces the clinical information on our site. For that, see our medical disclaimer. For what we do with your personal and health information, see our privacy policy.

The short version

Using this website means you accept these terms.
Everything on the site is general information. It is not personal clinical advice, and it does not create a physiotherapist–patient relationship.
An online enquiry is a request for an appointment. You have a booking only once we confirm it.
If you need to cancel, tell us as early as you can. Late cancellations and missed appointments are charged, because the slot cannot be given to anyone else.
We do not limit our liability for death or personal injury caused by our negligence, and we never will.

The full terms below are what apply legally. The summary above is for orientation only.

Part A — Using this website

1. Acceptance of these terms

By browsing megaazee.com, submitting a form, or contacting us through the details published here, you agree to these terms. If you do not agree with them, please stop using the site.

If you are using the site on behalf of someone else, a parent enquiring for a child, for example, or a relative arranging care for an older adult, you confirm you have their authority to do so and that you will pass on anything relevant we tell you.

These terms were last changed on the date shown at the top of this page. See clause 18 for how changes work.

2. Who we are

Megazee.com is a private physiotherapy clinic in Manchester.


Trading name	Megazee.com Physiotherapy
Registered legal entity	Megazee Physiotherapy Ltd
Company registration number	00000000
VAT number	not VAT registered
Registered office	14 Bridgewater House, Quay Street, Manchester M3 3HN
Clinic address	14 Bridgewater House, Quay Street, Manchester M3 3HN
Telephone	0161 000 0000
Email	hello@megaazee.com

All physiotherapists treating patients at Megazee are registered with the Health and Care Professions Council (HCPC). In the UK, “physiotherapist” is a protected title, which means it is a criminal offence to use it without that registration. You can check any of our clinicians on the HCPC’s public register using the registration number shown on their profile page. We think you should, and not only with us.

3. Permitted use

You may read, print and share pages from this site for your own personal, non-commercial use, including showing them to your GP, consultant, employer or insurer. We grant you a limited, revocable, non-transferable licence for that purpose and no other.

If you want to quote us in an article, a patient information leaflet or a study resource, you may quote a short extract provided you credit Megazee and link to the page you took it from. Ask us first if you want to reproduce anything longer.

4. Things you must not do

You agree not to:

copy, republish or resell the content of this site, in whole or in substantial part, for commercial purposes;
scrape, crawl, harvest, or otherwise extract content in bulk by automated means, including for the purpose of training machine learning or generative AI models, except where our robots.txt expressly permits it;
frame the site, hotlink our images, or present our content as your own;
attempt to gain unauthorised access to the site, its server, or any connected system, or interfere with its operation by any means, including denial-of-service attacks or introducing malware. Conduct of this kind is a criminal offence under the Computer Misuse Act 1990 and we will report it;
use the site to send spam, to impersonate anyone, or for any unlawful purpose;
submit anyone else’s personal or health information through our forms without their knowledge and agreement.

We may suspend or block access where we reasonably believe any of the above is happening.

5. Intellectual property

The text, photography, video, exercise descriptions, rehabilitation programmes, illustrations, page design, and the Megazee name and marks are owned by us or licensed to us. They are protected by copyright and other rights under the Copyright, Designs and Patents Act 1988 and equivalent laws elsewhere.

Clinical photography on this site shows our own clinicians, our own treatment rooms and our own equipment. Where a photograph includes a patient, we hold that person’s written consent for that specific use, and that consent can be withdrawn at any time by emailing hello@megaazee.com.

Nothing on this page transfers ownership of anything to you. Using the site does not give you a licence to reuse our exercise content in your own classes, apps or client programmes.

6. Content you send us

This covers reviews, comments, testimonials, photographs and anything else you submit to us or post in a space we control.

Where your words go. If you give us a testimonial or review for publication, you give us permission to publish, edit for length and clarity, and retain it. We will not change what you actually said. You can ask us to take it down at any point and we will, normally within five working days.

Consent, separately. A testimonial that identifies you and mentions your condition is health information about you, and health information carries extra protection in law. We will therefore ask for your explicit, written, dated consent before publishing anything of that kind, and we keep that consent record alongside the quote. Agreeing to treatment is never taken as agreement to be quoted.

Please do not post other people’s information. Do not submit clinical details, photographs or identifying information about another person.

What we will not do. We do not write, buy, incentivise or solicit fake reviews. We do not send review requests only to patients we expect to be happy. We do not delete honest negative feedback, though we will remove anything defamatory, abusive, or that breaches someone’s privacy.

Enquiry form free text. Anything you type into the “what’s the problem?” field on our forms is health information. Please keep it brief. A sentence about the body area and how long it has been going on is plenty at that stage, and you will go through your full history properly at your assessment. Do not send detailed clinical records, scan reports or images by ordinary email, which is not a secure channel. Call 0161 000 0000 and we will tell you a safer route.

Part B — Enquiries, appointments and fees

7. An enquiry is a request, not a booking

This is the clause people most often misunderstand, so it is worth being blunt about it.

When you submit our online form, send an email, or leave a voicemail, you are asking for an appointment. You do not have one yet. We hold nothing in the diary at that moment, and the slot you had in mind may be taken by someone who rings while your message is sitting in our inbox.

You have a confirmed appointment only when we reply to you by phone, email or SMS, naming a date, a time and a clinician. That reply is the confirmation. If you have not had one, assume you are not booked.

We aim to respond to enquiries received during opening hours within one working hour, and to those received overnight or at weekends by mid-morning on the next working day.

We may decline an enquiry, or offer an alternative, where the problem falls outside physiotherapy scope, where a different clinician or service is a better fit, or where we think you should see your GP or an emergency department first. If we do that, we will tell you why and point you somewhere useful.

If your symptoms are severe, worsening quickly, or accompanied by any of the warning signs described in our medical disclaimer, do not wait for a reply to a web form. Contact NHS 111 or your nearest emergency department.

8. Fees and payment

Our current fees, session lengths and any block-booking options are published on the fees page and are the ones that apply on the day you are treated.

Payment is due at the end of each appointment unless we have agreed otherwise in writing.
We accept card, bank transfer and most major private medical insurers. Card details are handled by our payment provider and are not stored by Megazee.
Insurance-funded treatment: it is your responsibility to check that your policy covers physiotherapy, to obtain an authorisation code before your first appointment, and to know your session limit and excess. Where an insurer declines, limits or delays a claim, the fees remain payable by you. We will invoice your insurer directly where we are recognised by them, but the contract for treatment is between you and us.
Where an employer or occupational health provider is funding treatment, the same principle applies unless they have confirmed cover to us in writing first.

9. Cancellation, rescheduling and missed appointments

Appointments at Megazee are one-to-one with a named physiotherapist for a fixed length of time. When a slot is not used and not released, nobody else gets it, and there is usually someone in pain on the waiting list who would have taken it.

Give us at least 24 hours notice to cancel or move an appointment free of charge. Call 0161 000 0000, or email hello@megaazee.com if it is outside opening hours.
Cancelling with less notice than that, or not arriving, is charged at the full session fee of the appointment fee.
Arriving late does not extend your session. We will treat you for the remaining time so that the patient after you is not delayed.
Insurers do not pay missed-appointment charges. That cost sits with you.

We are not trying to catch anyone out. If you are unwell, if a family emergency lands, if public transport fails or if your symptoms have flared to the point where travelling is unwise, tell us and we will normally waive the charge. Ask. We would far rather you rebooked than avoided us.

10. Your cancellation rights in law

If you book with us at a distance, by phone, email or through this website, without meeting us in person first, you generally have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

One practical point that catches people out: if you ask us to start treatment inside that 14-day window and then cancel, you can be charged a proportionate amount for the treatment already provided. You do not lose the right, but it does not make a session you have already had free.

To cancel, email hello@megaazee.com or call 0161 000 0000. You do not need to give a reason.

11. Your responsibilities as a patient

To treat you safely we need an accurate picture. Please tell your physiotherapist about relevant medical history, medication, previous surgery, pregnancy, recent imaging and any change in your symptoms, including changes between appointments.

You can ask for a chaperone at any appointment, for any reason, and it will never affect your care. You can decline any part of an assessment or treatment, and you can stop at any point. Consent is asked for, not assumed, and it can be withdrawn mid-session.

We may decline or discontinue treatment where it would not be clinically appropriate, where the problem is outside our scope and needs a referral onward, or in the event of abusive or threatening behaviour towards staff or other patients.

Part C — Legal terms

12. No medical advice

The content on megaazee.com is general educational information about physiotherapy, musculoskeletal problems, exercise and rehabilitation. It is not tailored to you, it is not a diagnosis, and reading it does not make you our patient.

Exercises shown on this site are general examples, not a prescribed programme. What is right for one shoulder is wrong for another. If you are pregnant, recently post-operative, acutely injured, or managing a cardiovascular, respiratory or neurological condition, get individual advice before starting anything you find here.

Our full medical disclaimer, including the red-flag symptoms that need urgent medical attention, forms part of these terms.

13. Third-party links and embedded content

We link out to organisations such as the NHS, NICE, the Chartered Society of Physiotherapy and the HCPC because we think you should be able to check what we tell you against an independent source. We do not control those sites and we are not responsible for their content, availability or privacy practices.

A link from us is not an endorsement of that organisation, and it does not mean that organisation endorses Megazee. Registration with a regulator and membership of a professional body are facts about individual clinicians. Neither is an endorsement of this clinic as a business.

Some pages embed third-party components such as a map or a booking widget. Those load only in line with your cookie choices, which you can change at any time through the cookie settings link in our footer.

14. Availability and accuracy

We take real care over the clinical accuracy of this site. Pages carrying clinical content are written by a named physiotherapist, reviewed by a second clinician, and carry the date they were last reviewed. Medical understanding moves, though, and a page is only as current as that date implies.

The site is provided as it stands. We do not promise it will be uninterrupted or error-free, and we may change, suspend or withdraw any part of it. If you spot something wrong, tell us at hello@megaazee.com and we will check it and correct it.

15. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. On a healthcare site that carve-out matters more than anything else in this clause, and it applies regardless of anything else you read here.

Subject to that, and to the extent the law allows:

we are not liable for loss or damage arising from reliance on general information published on this website, as opposed to advice given to you directly by a clinician who has assessed you;
we are not liable for business losses, loss of profit, loss of data, or indirect or consequential loss;
we are not liable for loss caused by events outside our reasonable control.

Nothing here affects your statutory rights as a consumer. Under the Consumer Rights Act 2015 our services must be performed with reasonable care and skill, and that cannot be contracted away.

16. Indemnity

If you use this website in breach of clause 4, you agree to reimburse us for reasonable losses, costs and legal expenses we incur as a direct result. This applies only to your own misuse of the site. It has nothing to do with your treatment.

17. Privacy and your data

How we collect, use, store and delete your personal and health information is set out in our privacy policy, with cookies and tracking covered in the cookie policy. Both form part of these terms.

Two commitments worth repeating here: we do not sell your data, and we do not share health information with advertising platforms.

18. Changes to these terms

We may update these terms, for example when the law changes or when we add a service. The current version is always the one on this page, with its date at the top. Continuing to use the site after a change means you accept the updated terms.

Where a change materially affects patients with treatment already booked, such as a change to the cancellation policy, we will tell you directly rather than relying on you noticing a new date on a web page.

19. General

If any clause is found to be unenforceable, the rest stays in force. If we do not enforce a term straight away, we do not lose the right to enforce it later. We may transfer our rights and obligations under these terms to another entity, for example if the practice is sold, and your rights will not be reduced by that.

20. Complaints

If something has gone wrong, tell us. Our complaints procedure sets out who receives a complaint, how quickly we acknowledge it, and how long resolution normally takes.

If you remain unhappy with the conduct of a registered physiotherapist, you can raise it directly with the HCPC. Concerns about how we have handled your personal data can go to the Information Commissioner’s Office at ico.org.uk. You are welcome to go to either without coming to us first, though we would rather have the chance to put it right.

21. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.

22. Contact us

Questions about these terms, or about anything on this page:

Phone: [0161 000 0000](tel:0161 000 0000)
Email: hello@megaazee.com
Post: 14 Bridgewater House, Quay Street, Manchester M3 3HN

To book, use the booking page or call us. To find the clinic, see contact and directions.